Warranty & Return Policy

JOBY is dedicated to ensuring complete customer satisfaction and stands behind the quality of every product. This warranty is your assurance of our commitment to excellence.

Coverage

JOBY warrants its products to be free from defects in materials and workmanship under normal use for the duration specified in the warranty chart below. Should a defect arise, JOBY will, at its sole discretion, either repair or replace the product with a functionally equivalent unit in equal or better physical condition.

For limited edition or discontinued models, JOBY will repair the product or replace it with another JOBY product of comparable or greater value.

Exclusions

This warranty does not cover damage resulting from accident, misuse, abuse, neglect, unauthorized modification, commercial use, or normal wear and tear. It also excludes cosmetic damage, loss, or theft. This warranty is non-transferable and applies only to the original purchaser.

Process

To initiate a warranty claim, please contact JOBY Customer Support with your proof of purchase. Warranty periods vary by product model.

Warranty Timeline

Standard Warranty Period

All Products have a Standard 2 Year Warranty, unless otherwise specified on the product page online.

Extended Warranty

Some product models may come with an extended warranty. Please refer to the product page online or the item's invoice for the exact duration.

Contact Us

  • Email Address: service@joby.com

30-Day Money-Back Guarantee for Any Reason

(Note: Only for orders purchased on the official website!)

Undamaged products can be returned for a full refund, regardless of the reason, within 30 days of purchase, excluding Corporate purchases/bulk orders, which may not be refundable (Note: Ordering more than 10 units of a product will be considered a bulk order). Upon requesting a refund or replacement, we will provide you with a return label at no additional cost. (This policy only applies to products shipped from warehouses in the United States) Once the returned item arrives back in JOBY’s warehouse for inspection, the refund process will begin.

  • Returns must include all accessories (For bundle orders that contain discounted products or free, refunds can only be processed for the entire order. Customers are not permitted to process separate refunds for individual products in a bundle deal.)
  • For non-quality related warranty claims, buyer is responsible for shipping costs (including cross-border and international shipping costs, if applicable)
  • For quality related warranty claims, JOBY refunds the cost of the product itself
  • Returns may be rejected if items do not meet the above requirements

Refund requests for the 30-day money back guarantee expire 30 days after opening a warranty claim. It is not possible to process a request for a refund for non-quality issues for items that have expired this 30-day window. For purchases not made directly through JOBY’s online stores, please contact retailers for refunds. For quality-related issues, please see below.

How do I return an item?

1. Contact JOBY customer support (service@joby.com) using the email address you registered for the purchase, and then provide the following information:

  • Order Number:
  • Registered Email:
  • Return Product Name & Quantity:
  • Return Reason:
  • Images or Videos of Products and Intact Packaging:

2. JOBY support will process your return and refund application within one or two working days after receiving your email.

3. For the refund to be processed in a timely manner, please be sure to send a return notification to JOBY with the following information:

  • Name of the courier
  • Tracking number

How long does it take to get a refund?

Refunds will be processed using the same method that was used to make the payment. The refund process will be completed in about 3-7 business days, depending on the bank or credit card issuer.

The refund will be returned to the original payment account. If you have any special requests, please let us know in advance.

Lost Package / Package Issue

  • Package status shows ‘in transit’ for 7-15 days or less: This situation may be quite standard, so we kindly ask you to wait patiently or contact the carrier directly. Should the package remain ‘in transit’ for more than 15 days (excluding special products and remote countries), please reach out to us at Contact JOBY, and we will take the necessary steps to investigate the case with the carrier and ensure proper follow-up.
  • Package arrive Damaged: Should you receive a damaged package, please contact us at Contact JOBY within 7 days of delivery. Unfortunately, claims made after this period cannot be accepted. You will be required to provide photographs or videos of both the external packaging and the damaged products. We will respond within 1-2 business days to evaluate the situation, at which point we will determine whether a replacement or refund is appropriate.
  • Package Lost: If you suspect that your package has been lost, please contact us at Contact JOBY within 7 days of the expected delivery date; we regret that we cannot accept claims submitted after this time frame. A detailed description of the situation will be required when you contact us. An agent from our team will respond to your inquiry within 1-2 business days, and after assessing the specific situation, a decision will be made whether to reship the item or issue a refund.

Please verify the shipping address on your order. If the address provided is incorrect, kindly note that JOBY will NOT be held responsible for any issues arising from the incorrect information.

Warranty Claims for Quality-Related Issues

All quality-related defects on items sold directly by JOBY are covered by an extensive warranty, which starts from the date of purchase (see the top of the page for your product's specific warranty timeline).

JOBY's limited warranty is valid only in the country or region of original purchase. The warranty becomes void if the product is taken outside the country/region of purchase or is shipped directly to a different country/region via an authorized online channel.

For products purchased from third-party platforms within the last 30 days, we recommend contacting the original seller for assistance first. If you are unable to reach the seller, please contact JOBY Support for further assistance.

For approved warranty claims related to product quality, replacement will be made with a factory-refurbished unit of equivalent value when available. Otherwise, a new unit will be provided. If a replacement is not available or preferred, JOBY may offer a partial refund based on the duration of product use.

The warranty for any replaced product will align with the remaining warranty period of the original defective item or 3 months from the date of replacement, whichever is longer. The original product warranty becomes void once a full refund has been issued.

Process:

  • Buyer must provide sufficient proof of purchase
  • JOBY must document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that JOBY needs to have returned, warranties on those replacements are voided if the wrong item is returned to JOBY or if the defective item is not returned.

Valid proof of purchase:

  • Order number from online purchases made through JOBY
  • Sales invoice

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Warranty claims for product defects expire 90 days after opening a warranty claim. It is not possible to process a warranty claim for items that have expired their original warranty timeframe or 90-day warranty claim request period, whichever is longer.

Shipping costs must be covered by buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items claimed to have defects but found by JOBY quality control to be in working condition
  • Returning defective items in international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:

  • Products without sufficient proof of purchase
  • Lost or stolen products
  • Items that have expired their warranty period
  • Non quality-related issues (after 30 days of purchase)
  • Free products
  • Repairs through 3rd parties
  • Damage from outside sources
  • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly)

JOBY Liability Exclusions

JOBY shall not be held liable for:

  • Loss of data resulting from the use of JOBY products.
  • Return of personal items sent to JOBY

When returning items using a prepaid shipping label provided by JOBY, JOBY assumes responsibility for any damage or loss occurring during transit. If items are returned for reasons unrelated to product quality, the buyer is responsible for any damage or loss incurred during shipment. JOBY does not provide refunds for items damaged in transit in cases of non-quality-related warranty claims.